IT 284 ENTIRE COURSEFor more course tutorials visit
www.uoptutorial.comIT 284 Week 1 CheckPoint 1 The Customer Service Model
IT 284 Week 1 CheckPoint 2 Computer Support Dependencies
IT 284 Week 1 Assignment Defining Computer Support
IT 284 Week 2 CheckPoint Communication Techniques
IT 284 Week 2 DQs
IT 284 Week 3 Assignment How to Communicate
IT 284 Week 3 CheckPoint Using an ARS
IT 284 Week 4 CheckPoint Defining the Customer
IT 284 Week 4 DQs
IT 284 Week 5 CheckPoint Operational Differences
IT 284 Week 5 Assignment The Needs of Customer and Customer Support Technicians
IT 284 Week 6 CheckPoint Using Technology With Voice
IT 284 Week 6 DQs
IT 284 Week 7 Collaborative Assignment On and Offsite Support Strategies
IT 284 Week 7 CheckPoint Phone Etiquette
IT 284 Week 8 CheckPoint Dissecting the Problem
IT 284 Week 8 DQs
IT 284 Week 9 Capstone CheckPoint Establishing Seamless Support
IT 284 Week 9 Final Project Handling Difficult Customers (powerpoint only)
IT 284 Week 9 Final Project Handling Difficult Customers (paper only)————————————————————————————————————————IT 284 WEEK 1 ASSIGNMENT DEFINING COMPUTER SUPPORTFor more course tutorials visit
www.uoptutorial.comAssignment Defining Computer Support
Research, using at least 3 references, and Write, in APA format, a 700-word paper in response to the following
? You are a support technician manager building a help desk team. Your primary operation is to service customers with both hardware and software issues from a variety of PC platforms. Explain the position of a help desk worker to your newly-hired employees. Your paper must include the following
? The different levels of customer service
? The role of a support technician
? Methods and tools required to support consumers
? Distinction between internal versus external users and their requirements

? Current trends within computer…